FAQ

Questions, answered.

Everything buyers and operations teams ask us, in one place. If your question is not here, get in touch.

Pricing and plans

  • Full Solution is the complete operating system: registry, field operations, communications, mapping, transport, harvest and compliance. Compliance Module is just the certification piece, sold standalone. If you take Full Solution, compliance is included.
  • We will let you know before you hit the limit. Upgrading takes a few minutes. No penalty fees.
  • Yes, up or down, at any time. Billing prorates automatically.
  • Standard plans are month-to-month. If you prepay 12 months, you commit for that term and save 10%.
  • Yes. Get in touch and we will work something out.

Security and data

  • sproot runs on Amazon Web Services, with the database and file storage on AWS infrastructure. It is a modern, proven, secure hosting setup.
  • You do. Always. Your data is yours, you can export it whenever you want, and if you ever leave sproot you take everything with you.
  • Never. We do not sell your data and we never will. It is your operational data, used only to run your operation in sproot.
  • sproot is a Swiss company working with European agribusinesses, and the platform is built with data protection in mind. For full data-processing detail, see our Privacy page or get in touch.
  • Yes. For procurement and security reviews, get in touch and we will share detailed documentation directly.

Getting started

  • Up to 1,000 farmers, free for one month. After the trial, you move to the tier that matches your network size.
  • Usually a few days. We import your farmer list and configure the platform for you. You do not do the heavy lifting.
  • Yes, training is included. We train your field officers and your office team, in person or remote, in the language they prefer.
  • Your existing farmer list, in whatever form you have it, and some time with your team for training. That is it.

The platform

  • No. sproot reaches farmers through WhatsApp and SMS, where they already are. There is nothing for farmers to install or learn.
  • Yes. The field officer app is fully offline-capable. It syncs automatically the moment a connection returns.
  • Yes. Certification work happens inside daily operations. Field evidence becomes audit evidence automatically, and internal audits run on the same app.
  • sproot is used across tea, coffee, sugarcane, avocado and vegetables, and is not limited to those. Crop protocols are configured to match how you operate.
  • Yes. Bring your farmer list from a spreadsheet, an existing system, or a registry. No retyping.

Still have a question?

Get in touch, or start your free month and see for yourself.